IT Consumerization - A Theory and Practice Review

Consumerization of IT refers to privately-owned IT resources, such as devices or software that are used for business purposes. The effects of consumerization are considered to be a major driver that redefines the relationship between employees (in terms of consumers of enterprise IT) and the IT organization. While there has been extensive debate on these matters in practice, IS research has not developed a clear theoretical understanding of the phenomenon. We present a theory and practice review, where the existing literature on consumerization is reviewed and a clear definition of the concept is developed. This study contributes to a theoretical understanding of IT consumerization in relation to fundamental aspects of IS. Our analysis shows, first, which distinct aspects of IS are affected by consumerization. Secondly, we provide an overview over major advantages and disadvantages for employees and organizations by conducting a systematic analysis of current literature available on the topic.